At UKSTONE we are proud of customer service, which sets us apart from others in the stone industry. The success of our family owned business and the satisfaction of our customers are, largely, due to our clearly defined policies. We give below our stated policies and other details regarding the various facilities and support that we provide our customers.
We will hold material for 15 calendar days. If there is need to hold the material for longer time, we will require a 50% deposit. If there is a request for a particular material which is on-hold, we reserve the right to contact the holder for further commitment. If we do not have a response from the holder within 24 hours, we will proceed by selling the materials.
We deliver your materials to the jobsite at a reasonable cost, and in most cases the merchandise can be dispatched the next business day. Time of delivery will be set according to your geographic location. You can also arrange your own pick-up from our warehouse with a written prior notice.
We accept returns for tiles no more than seven days from delivery date and only for full boxes. Broken or chipped tiles will be deducted from the credit we will honor. We cannot accept any return that does not fall within the above parameters.
We are manufacturers and importers. Our customers include fabricators, distributors, contractors and designers. Our products can be purchased from any distributor in the South Florida area. Pricing and stock information can be supplied by our customers. Samples will be provided through our customers, if requested.
We accept personal, or company checks, as well as, Master Card, VISA, or American Express. ID's for checks, and written authorizations for credit cards will be asked, in order to protect our customers from any fraudulent practices.
We are your Natural Stone Supplier,however, if you need installation and/or fabrication of our products, we can recommend Marble & Tile Contractors/Fabricators you can rely on, who has been working with us for several years.
Showroom / Warehouse
Our showroom, and warehouse are in the same location, where you can visit and choose from a large variety of Natural Stone products. The materials are stocked in large quantities at this immediate location, and you have the comfort of inspecting your purchase before dispatch.